Refund:

If you simply change your mind or make the wrong decision on either full price or sale items we will provide a refund within a reasonable time frame (3 months from the date of purchase) if the item is unworn, in its original condition with tags attached and there is proof of purchase.

Exchange:

If you simply change your mind or make the wrong decision on either full price or sale items we will exchange or issue a credit note within a reasonable time frame (3 months from the date of purchase) if the item is unworn, in its original condition with tags attached and there is proof of purchase.

For returns on lay-by items, this policy applies from the date of lay-by finalisation.

We will exchange, issue a credit note or refund an item if it is faulty as a result of manufacturer error and proof of purchase is provided.

Gift Voucher

Gift Vouchers cannot be replaced if lost or stolen. Gift Vouchers cannot be exchanged for cash.

The Gift Voucher amount will be verified on the receipt docket. No change is given and any balance that remains will be returned to the customer in the form of a Gift Voucher receipt for future purchases.

Gift Vouchers expire 12 months after purchase. Any balance that remains after expiry will not be available for redemption.

The above policies are not intended to override or limit your statutory rights in anyway.

 Please click here to view the David Jones Return Policy.